Handbook section 8 of 10
Section 8: Equality and disability
Giving every passenger a good service, and your legal duties under the Equality Act. 26 practice questions, each with an explanation.
What section 8 covers
- Practical ways to help older and disabled passengers, including guiding vision-impaired passengers.
- The nine protected characteristics and why discrimination is illegal.
- Duties in designated wheelchair accessible vehicles and the medical-only exemptions.
- Carrying assistance dogs in the footwell with no extra charge, and how complaints are prosecuted.
A summary in our own words. Read section 8 of the handbook itself before your assessment.
Questions written from the TfL Private Hire Vehicle Driver's Handbook, version 1.0, 30 September 2021. Last checked 2 Oct 2026. Practice only, not affiliated with TfL.