Handbook section 5 of 10
Section 5: Driver behaviour
The professional standards TfL expects from every driver. 23 practice questions, each with an explanation.
What section 5 covers
- How complaints are handled by operators and TfL, and when they can lead to suspension or revocation.
- Using passenger contact details only for the booked journey, and never joking about protected characteristics.
- Staying out of the back seat, calling 999 for a seriously ill passenger and keeping physical help to the minimum.
- Why no sexual behaviour with a passenger is ever acceptable, even if both agree.
A summary in our own words. Read section 5 of the handbook itself before your assessment.
Questions written from the TfL Private Hire Vehicle Driver's Handbook, version 1.0, 30 September 2021. Last checked 2 Oct 2026. Practice only, not affiliated with TfL.