Handbook section 4 of 10
Section 4: Staying safe
Keeping yourself and your passengers safe, from warning signs to what to do after an incident. 27 practice questions, each with an explanation.
What section 4 covers
- Your right to refuse abusive behaviour, and hate crime reporting on 101 or 999.
- Steps that reduce disagreements, warning signs of aggression and how to calm a situation.
- Passengers affected by drink or drugs, and when to call the emergency services.
- Getting away safely, recording and reporting incidents (including near misses) and CCTV signage.
A summary in our own words. Read section 4 of the handbook itself before your assessment.
Questions written from the TfL Private Hire Vehicle Driver's Handbook, version 1.0, 30 September 2021. Last checked 2 Oct 2026. Practice only, not affiliated with TfL.